An exploration of how domains of quality of care relate to overall care experience

Ashley Jill Shepherd, Julie Cowie, Michelle Beattie

Research output: Contribution to journalArticle

2 Downloads (Pure)

Abstract

Purpose – The purpose of this paper is to determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool (CEFIT) and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether the quality of healthcare is improving. The CEFIT was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the CEFIT can be used and identify key predictors of healthcare quality from the patients’ perspective.

Design/methodology/approach – In sum, 802 people with a healthcare experience during the previous 12 months were telephoned to complete the CEFIT questions and an additional 11-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, the authors regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred).

Findings – The authors found that all of the domains of the CEFIT influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted.

Originality/value – The findings suggest that all of the CEFIT domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.
Original languageEnglish
Pages (from-to)844-856
Number of pages13
JournalInternational Journal of Health Care Quality Assurance
Volume32
Issue number5
DOIs
Publication statusPublished - 10 Jun 2019

Fingerprint

Quality of Health Care
Delivery of Health Care
Quality Improvement
Demography
Safety

Keywords

  • patient experience
  • patient satisfaction
  • instrument
  • survey
  • assessment

Cite this

@article{0ba94e3beb93427fb1fcadfe6a3ecd8b,
title = "An exploration of how domains of quality of care relate to overall care experience",
abstract = "Purpose – The purpose of this paper is to determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool (CEFIT) and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether the quality of healthcare is improving. The CEFIT was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the CEFIT can be used and identify key predictors of healthcare quality from the patients’ perspective.Design/methodology/approach – In sum, 802 people with a healthcare experience during the previous 12 months were telephoned to complete the CEFIT questions and an additional 11-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, the authors regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred).Findings – The authors found that all of the domains of the CEFIT influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted. Originality/value – The findings suggest that all of the CEFIT domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.",
keywords = "patient experience, patient satisfaction, instrument, survey, assessment",
author = "Shepherd, {Ashley Jill} and Julie Cowie and Michelle Beattie",
note = "Acceptance in SAN/ from webpage AAM req'd 051018; version queried 091018 DC Clean version provided and uploaded ET 11/10/18 REF policy compliant - publisher requires AAM to be made open (with no embargo) upon publication. This was done 9 days after publication. File deposited within 3 months of acceptance. ET 19/6/19 Pre-print online 8/5/19",
year = "2019",
month = "6",
day = "10",
doi = "10.1108/IJHCQA-07-2018-0183",
language = "English",
volume = "32",
pages = "844--856",
journal = "International Journal of Health Care Quality Assurance",
issn = "0952-6862",
publisher = "Emerald Publishing Limited",
number = "5",

}

An exploration of how domains of quality of care relate to overall care experience. / Shepherd, Ashley Jill; Cowie, Julie; Beattie, Michelle.

In: International Journal of Health Care Quality Assurance, Vol. 32, No. 5, 10.06.2019, p. 844-856.

Research output: Contribution to journalArticle

TY - JOUR

T1 - An exploration of how domains of quality of care relate to overall care experience

AU - Shepherd, Ashley Jill

AU - Cowie, Julie

AU - Beattie, Michelle

N1 - Acceptance in SAN/ from webpage AAM req'd 051018; version queried 091018 DC Clean version provided and uploaded ET 11/10/18 REF policy compliant - publisher requires AAM to be made open (with no embargo) upon publication. This was done 9 days after publication. File deposited within 3 months of acceptance. ET 19/6/19 Pre-print online 8/5/19

PY - 2019/6/10

Y1 - 2019/6/10

N2 - Purpose – The purpose of this paper is to determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool (CEFIT) and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether the quality of healthcare is improving. The CEFIT was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the CEFIT can be used and identify key predictors of healthcare quality from the patients’ perspective.Design/methodology/approach – In sum, 802 people with a healthcare experience during the previous 12 months were telephoned to complete the CEFIT questions and an additional 11-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, the authors regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred).Findings – The authors found that all of the domains of the CEFIT influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted. Originality/value – The findings suggest that all of the CEFIT domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.

AB - Purpose – The purpose of this paper is to determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool (CEFIT) and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether the quality of healthcare is improving. The CEFIT was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the CEFIT can be used and identify key predictors of healthcare quality from the patients’ perspective.Design/methodology/approach – In sum, 802 people with a healthcare experience during the previous 12 months were telephoned to complete the CEFIT questions and an additional 11-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, the authors regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred).Findings – The authors found that all of the domains of the CEFIT influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted. Originality/value – The findings suggest that all of the CEFIT domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.

KW - patient experience

KW - patient satisfaction

KW - instrument

KW - survey

KW - assessment

U2 - 10.1108/IJHCQA-07-2018-0183

DO - 10.1108/IJHCQA-07-2018-0183

M3 - Article

VL - 32

SP - 844

EP - 856

JO - International Journal of Health Care Quality Assurance

JF - International Journal of Health Care Quality Assurance

SN - 0952-6862

IS - 5

ER -