Agency working and the degradation of public service employment: the case of nurses and social workers

Alexander de Ruyter; Ian  Kirkpatrick; Kim Hoque; Chris Lonsdale; Judi Malan

doi:10.1080/09585190801895510

Agency working and the degradation of public service employment: the case of nurses and social workers

Alexander de Ruyter, Ian Kirkpatrick, Kim Hoque, Chris Lonsdale, Judi Malan

GSBS School Office

Research output: Contribution to journal › Article

Abstract

In the UK and elsewhere government efforts to reform or ‘modernize’ public services are currently having marked consequences for job quality, due to rising levels of work intensification, stress and declining morale. Such change has been linked to absenteeism, recruitment and retention problems. It is also suggested that deteriorating job quality has much to do with the current trend towards agency working among core public service professionals. In this article our aim is to explore this matter focusing on the experiences of National Health Service (NHS) nurses and local authority social workers.

Original language	English
Pages (from-to)	432-445
Number of pages	13
Journal	International Journal of Human Resource Management
Volume	19
Issue number	3
DOIs	https://doi.org/10.1080/09585190801895510
Publication status	Published - 2008

Keywords

human resource management
local authority
agency working
public service
National Health Service

Documents and Links

10.1080/09585190801895510

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abstract = "In the UK and elsewhere government efforts to reform or {\textquoteleft}modernize{\textquoteright} public services are currently having marked consequences for job quality, due to rising levels of work intensification, stress and declining morale. Such change has been linked to absenteeism, recruitment and retention problems. It is also suggested that deteriorating job quality has much to do with the current trend towards agency working among core public service professionals. In this article our aim is to explore this matter focusing on the experiences of National Health Service (NHS) nurses and local authority social workers. ",

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