Agency working and the degradation of public service employment: the case of nurses and social workers

Alexander de Ruyter, Ian Kirkpatrick, Kim Hoque, Chris Lonsdale, Judi Malan

Research output: Contribution to journalArticle

Abstract

In the UK and elsewhere government efforts to reform or ‘modernize’ public services are currently having marked consequences for job quality, due to rising levels of work intensification, stress and declining morale. Such change has been linked to absenteeism, recruitment and retention problems. It is also suggested that deteriorating job quality has much to do with the current trend towards agency working among core public service professionals. In this article our aim is to explore this matter focusing on the experiences of National Health Service (NHS) nurses and local authority social workers.
Original languageEnglish
Pages (from-to)432-445
Number of pages13
JournalInternational Journal of Human Resource Management
Volume19
Issue number3
DOIs
Publication statusPublished - 2008

Keywords

  • human resource management
  • local authority
  • agency working
  • public service
  • National Health Service

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