Abstract
| Original language | English |
|---|---|
| Title of host publication | 33rd Annual ARCOM Conference, 2017 |
| Editors | Paul W. Chan, Christopher J. Neilson |
| Place of Publication | Cambridge |
| Publisher | ARCOM |
| Pages | 572-581 |
| Number of pages | 10 |
| ISBN (Electronic) | 978-0-9955463-1-8 |
| ISBN (Print) | 978-0-99554663-1-8 |
| Publication status | Published - 6 Sep 2017 |
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Keywords
- healthcare estate, strategic performance measurement systems
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A critical analysis of strategic performance measurement in supporting estate decisions in NHS Scotland. / Rodriguez-Labajos, Laura; Thomson, Craig; O'Brien, Geraldine.
33rd Annual ARCOM Conference, 2017. ed. / Paul W. Chan; Christopher J. Neilson. Cambridge : ARCOM, 2017. p. 572-581.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - A critical analysis of strategic performance measurement in supporting estate decisions in NHS Scotland
AU - Rodriguez-Labajos, Laura
AU - Thomson, Craig
AU - O'Brien, Geraldine
N1 - This research is part of a joint funded project between BEAM Centre (Built Environment and Asset Management Research Centre) and Health Facilities Scotland. [author note] Acceptance in SAN Publisher notes 'The proceedings and papers from these conferences are provided open access in CM Abstracts.' Sent email to publisher to confirm permissions 6-11-17 see: http://www.arcom.ac.uk/conf-intro.php Used last date of conference for pub date.
PY - 2017/9/6
Y1 - 2017/9/6
N2 - National Strategic Performance Measurement Systems (SPMSs) for Estates Management (EM) are becoming a more common tool among governmental agencies and the enforcement of their adoption to the different operational (regional or municipal) units. In theory, governments assume that Senior Estate Managers will use the information provided by the performance measures for strategic decision-making over the life cycle of the facilities; however, there is little evidence that in practice this is happening. To address a gap in the literature this study seeks to understand current practice in the use of strategic performance measures set nationally for Estate Management strategic decision-making at Senior Estate Managerial level. The research looks at the healthcare sector, taking the case study of NHS Scotland. Based on sixteen semi-structured interviews with Senior Estate Managers across different Scottish NHS Boards, the study found that the implementation of SPMSs has a symbolic power rather than instrumental. The lack of integration between Clinical Services and Estate Management and issues related to the design reduces the potential of SPMSs to be an effective instrumental tool.
AB - National Strategic Performance Measurement Systems (SPMSs) for Estates Management (EM) are becoming a more common tool among governmental agencies and the enforcement of their adoption to the different operational (regional or municipal) units. In theory, governments assume that Senior Estate Managers will use the information provided by the performance measures for strategic decision-making over the life cycle of the facilities; however, there is little evidence that in practice this is happening. To address a gap in the literature this study seeks to understand current practice in the use of strategic performance measures set nationally for Estate Management strategic decision-making at Senior Estate Managerial level. The research looks at the healthcare sector, taking the case study of NHS Scotland. Based on sixteen semi-structured interviews with Senior Estate Managers across different Scottish NHS Boards, the study found that the implementation of SPMSs has a symbolic power rather than instrumental. The lack of integration between Clinical Services and Estate Management and issues related to the design reduces the potential of SPMSs to be an effective instrumental tool.
KW - healthcare estate, strategic performance measurement systems
M3 - Conference contribution
SN - 978-0-99554663-1-8
SP - 572
EP - 581
BT - 33rd Annual ARCOM Conference, 2017
A2 - Chan, Paul W.
A2 - Neilson, Christopher J.
PB - ARCOM
CY - Cambridge
ER -