Photo of Susan Ogden

Susan Ogden


  • 70 Cowcaddens Road, Glasgow Caledonian University

    G4 0BA Glasgow

    United Kingdom

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Personal profile

Education/Academic qualification

Glasgow Caledonian University

External positions

Member of Chartered Institute of Logistics and Transport

2011 → …

Member of Chartered Management Institute

2010 → …

Fellow of Higher Education Academy

2007 → …

Member of Institute of Learning and Teaching (ILT)


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public sector Earth & Environmental Sciences
leisure industry Earth & Environmental Sciences
labor policy Earth & Environmental Sciences
gender role Earth & Environmental Sciences
non-profit sector Social Sciences
quality management Social Sciences
non-profit-organization Social Sciences
redevelopment Social Sciences

Research Output 2000 2015

TQM in the Saudi health care system: a national cultural perspective

Alrabeah, A. H., Ogden, S. M., Edgar, D. A. & Fryer, K. J., Apr 2015, In : World Review of Business Research. 5, 2, p. 120-136 17 p.

Research output: Contribution to journalArticle

Health care system
Total quality management
Cultural diversity

Skills utilisation in Scotland: exploring the views of managers and employees

Grant, K., Maxwell, G. & Ogden, S., 2014, In : Employee Relations. 36, 5, p. 458-479 12 p.

Research output: Contribution to journalArticle

Focus groups

Bessant's continuous improvement model: revisiting and revising

Fryer, K., Ogden, S. & Anthony, J., 2013, In : International Journal of Public Sector Management. 26, 6, p. 481-494 14 p.

Research output: Contribution to journalArticle

public sector

Decision-making on outsourcing: four snapshots spanning 47 years.

Dekkers, R., Barlow, A., Chaudhuri, A., Saranga, H., Ogden, S. & Williamson, E., 1 Aug 2013.

Research output: Contribution to conferencePaper

Decision making
Strategic decision making
Continuous improvement
Public sector
Organizational behaviour